On-site instruction, remote consultancy, and full documentation. We have everything you need to operate your YANGDA drones safely and with precision to give you long-term confidence.
Here at YANGDA, we deliver a holistic technical support program designed to meet the operational needs of professional UAV users worldwide. Whether you require on-site training for new personnel, want remote troubleshooting for urgent missions, or need comprehensive technical documentation for system maintenance, our support services ensure that your UAV fleet operates at its best.
YANGDA has proven deployments across Asia, Africa, and other regions. Our technical support teams have the expertise to support your mission-critical operations, whether you are in the energy, security, or commercial industry. Achieve reduced downtime, operational safety, and faster mission readiness with our technical support and training.
Reliable Drone Support That Starts After Delivery
At YANGDA, we believe that customer support doesn’t end with UAV purchase. What happens after the drone arrives at your door is just as important as the drone itself. That is why we offer world-class technical support to help you operate your UAV systems smoothly after your purchase.
For commercial and security uses, reliable post-sale technical support is important. No matter if it is your first drone deployment or you are scaling a fleet, our team’s support ensures that you can fly, maintain, and troubleshoot your UAV systems with confidence.
Our support covers the full lifecycle of each system:
- Hands-on system checks and initial setup after delivery
- On-site or remote training to get your team’s deployment operational
- Ongoing operational guidance during flights, payloads, and missions
- Access to manuals, diagnostics, and repair procedures during maintenance
Multi-Channel Global Support Infrastructure
At YANGDA, we offer a flexible, multi-channel support system to meet the needs of UAV users wherever they are and whatever challenges they face. We ensure that you have the resources and expertise needed to maximize your UAV’s full potential.
On-Site Technical Support
YANGDA has been dispatching certified engineers directly to different facilities for in-person support. We can help you through training and help you operate your UAV systems for system rollouts or organizational use. We ensure that you learn how to set up your drone smoothly while adhering to safety compliance and ensuring mission-readiness.
Online Remote Support
YANGDA can also provide real-time assistance remotely via live video, screen sharing, and email. This way, we can provide fast and efficient problem-solving without the need for travel. You can easily reach us for inquiries and requests.
Technical Documentation and Knowledge Base
As our valued customer, we provide you with full access to operational manuals, maintenance guides, and repair protocols. We are happy to walk you through how to do tasks like sensor calibration, gimbal tuning, and battery care. We ensure that you have access to the most up-to-date information on the latest firmware and standard operating procedures.
Hands-On Training at Your Site
YANGDA’s on-site training will give your team the confidence to operate and maintain your drones, no matter how complex your mission may be. Our experienced YANGDA engineers combine instruction with real-world field training to ensure that participants gain an understanding both in theory and in practice.
Our Training May Cover:
- Learning about the basics, such as flight dynamics and control systems of the drones
- Mastering flight operations, payload deployment, and airspace safety protocols
Training in routine system checks, hardware calibration, and diagnostic procedures
Expert Remote UAV Support
Not every issue requires an on-site visit. At YANGDA, we provide online consultancy and remote technical assistance services to give you direct access to expert help. It is fast, secure, and available when you need it.
Whether you are preparing a system for flight or facing an issue mid-mission, our remote support team is ready to step in with real-time guidance that keeps your UAVs in the air and your operations running smoothly.
Our technical support team will walk you through the issues using various methods, such as video conferencing and screen sharing. We ensure that our communication is confidential, and you will not lose time solving the issues you’re facing.
Our Remote Consultancy May Cover:
- Assistance with hardware setup, ground control configuration, and first-flight readiness
- Emergency diagnostics and error resolution
- Help with gimbal integration, sensor settings, and other specific configurations
Our online consultancy is ideal for teams operating in hard-to-reach areas, conflict zones, or environments where physical access is almost impossible.
Detailed Documentation for Every YANGDA UAV System
To ensure safe and efficient UAV operations, you need to have access to clear documentation. Here at YANGDA, we provide a complete set of technical manuals and support materials to ensure that your team has the knowledge they need whenever they want.
Our customers can access our documentation anytime, and we also ensure that you are using the latest updates in our documentation. Through these resources, we empower your team to operate and maintain your UAVs independently, speed up training time for your new staff, and minimize operational risks.
Our Documentation May Include:
- Full specifications, startup procedures, and control system overview manuals
- Step-by-step guides for safe operations
- Tracking system assistance, performing basic maintenance, and replacing key components
Instructions for operating gimbal cameras and other payloads
Partial List of Technical Support Cases
Nigeria
YANGDA provided in-person training in Nigeria to deliver hands-on after-sales services and training. The scope of services included training on maintenance, troubleshooting, operator training, and more.
Qatar
YANGDA technical support team made a business trip to Qatar to provide a 5-day operation training course for Sky Whale electric VTOL drone. It was a successful training, and the Sky Whale VTOL was proven to have high stability and durability under the high temperature of 40 degrees.
Saudi Arabia
YANGDA dispatched a team of experts to Saudi Arabia for VTOL drone training, blending in-depth theory with hands-on practice.
Kenya
Our mission in Kenya was a 5-day training that focused on the Sky Whale Heavy-Lift Long-Endurance Electric VTOL drone system. In this mission, our team’s objective was to train the local operators on how they could effectively deploy the drone system.
Technical Support Isn’t Optional
To fully prove our reliability to our customers, we need to step up our game by providing holistic technical support services to ensure that you get the most out of our products. With our technical support, you lessen the risks of system failures, mission loss, and safety violations. With a professionally trained team to guide you, you can ensure that you maximize your drone’s full potential. You don’t need to worry about costly interruptions, and your UAV will last longer because your team already knows how to set up, operate, and maintain it properly.