After-sales Service
Rapid Response, Less Downtime
YANGDA provides a global service network covering maintenance, spare parts supply, and warranty support. By delivering quick and professional repair and assistance for every issue, we help customers minimize downtime and keep their operations running smoothly.
After-sales Service
Rapid Response, Less Downtime
YANGDA provides a global service network covering maintenance, spare parts supply, and warranty support. By delivering quick and professional repair and assistance for every issue, we help customers minimize downtime and keep their operations running smoothly.
What Causes Flight Mission Downtime
During long-term use, industrial drones inevitably face risks such as accidental damage, component aging, and system malfunctions. Without reliable after-sales support, customers face escalating costs and prolonged downtime.
Lengthy Repair CyclesIn traditional repair workflows, faulty equipment often misses its optimal repair window due to complex factory return procedures and lengthy repair cycles, leading to unexpected mission interruptions and prolonged downtime.
Limited access to critical components leads to delayed project timelines and extended downtime.
Third-party service providers often lack original manufacturer technical documentation and specialized tools, resulting in inconsistent repair quality and potential secondary failures.
Customers may not fully understand warranty scope, duration, or procedures, making it difficult to protect their rights in case of disputes.
YANGDA After-Sales Service System
A system that provides full-process support from issue reporting to equipment recovery.
Fault Reporting and Response
Customers can quickly submit fault reports through multiple channels, and the YANGDA team will respond and provide a clear resolution plan within the committed timeframe.
Faults can be reported via website forms, email, WhatsApp, or online customer service.
Once a report is received, the after-sales team confirms acceptance within 2 hours, and provides a diagnosis and action plan within 48 hours.
Issues are prioritized based on severity and impact, with critical faults handled as a top priority.
Repair Services
YANGDA provides comprehensive repair capabilities, including remote diagnosis, factory repair, and on-site service.
For software- or configuration-related issues, our after-sales engineers provide remote troubleshooting guidance, helping resolve problems efficiently without time-consuming mail-in repairs.
For issues requiring specialized equipment or component replacement, customers can send devices back to YANGDA headquarter in Shenzhen, China. The typical repair cycle is 5–10 working days (excluding shipping time).
In key markets such as Africa, the Middle East, Southeast Asia, and Latin America, YANGDA can coordinate local technicians for on-site service, significantly reducing downtime.
All repairs use original factory parts and undergo full functional testing and flight verification, to ensure the equipment is restored to factory-level performance.
Spare Parts Supply
YANGDA has established a robust spare parts inventory system to ensure fast and reliable supply of commonly used components.
We provide regularly stocked consumables and wear parts including propellers, motors, batteries, antennas, cables, and airframe components, meeting daily replacement needs of the equipment.
Once spare parts requirements are confirmed, orders are shipped within 48 hours.
For customized products or special components, YANGDA enables pre-stock inventory based on spare parts agreements or on-demand production.
For large-volume orders, YANGDA helps establish localized spare parts warehouses, with periodic replenishment based on customers’ actual usage cycles.
Warranty Service
YANGDA provides a clear warranty policy for all products to safeguard customers’ legal rights and interests.
12-month warranty for the whole unit; 6-month or 200-cycle warranty for smart batteries (whichever comes first).
Our warranty coverage covers manufacturing or material defects not caused by human damage, unauthorized modification, or force majeure.
Submit warranty request → fault and usage conditions verified → warranty eligibility confirmed → get free repair or replacement.
Damage caused by crashes, water ingress, abnormal voltage, or improper operation is not covered under warranty. However, YANGDA can still provide paid repair services to the mentioned malfunctions.
After-Sales Service Procedures
YANGDA’s after-sales service follows a standardized workflow to ensure every customer issue is handled efficiently and professionally.
Fault / Requirement Report
Customers submit fault descriptions or spare parts requests via online customer service, WhatsApp, or email.
Diagnosis / Requirement Confirmation
The after-sales team responds quickly to diagnose the issue or confirm spare parts requirements and specifications.
Solution Development
We work with customers to develop a solution plan including remote support, on-site repair, or spare parts supply tailored to the specific issue type.
Frequently Asked Questions
Our after-sales service covers all YANGDA self-developed products (including drones, cameras, batteries, data links, and ground control stations), across both standard and customized models. The after-sales scope includes fault repair, spare parts supply, and technical support, but does not include flight certification-related services.
Simple issues (such as loose connections or software faults) can often be resolved the same day through remote guidance. Complex hardware issues are typically completed within 3–5 days via local on-site repair. For repairs requiring customized components, the repair cycle depends on parts production lead time and is confirmed with the customer in advance.
All spare parts are original and priced transparently, with pricing publicly disclosed in advance. In key overseas markets, commonly used parts are kept in stock and delivered within 48 hours; for remote areas, delivery is completed within 72 hours. Specialized components can be expedited through prioritized production and delivery.
Yes. We assign dedicated after-sales engineers to every customized model. With in-depth knowledge of the specific configurations and product structure, they provide tailored repair and spare parts support to ensure quality and compatibility.
Yes. After the warranty period, we still provide repair and spare parts support services with fair and reasonable repair charges. No hidden fees will be charged.
Contact us
Let's Build Your Industrial UAV Systems Together
Share your flight requirements, and we will provide customized solutions and a clear implementation roadmap.
Send E-Mail If You Need Any Helpinfo@YANGDAonline.com
Phone: +86 13534060783
WhatsApp: 008613534060783
Address: Room 802, Building 2, Phase 1, Sanyi Yundu, Guanlan High-tech Park, Longhua District, Shenzhen, 518057, Guangdong, China.