What after-sales services does YANGDA provide, and how can overseas customers access technical support?

YANGDA has service contacts in key markets, including Africa (Nigeria, South Africa, Kenya, Ghana), the Middle East (Saudi Arabia, Qatar, Oman, UAE), Southeast Asia (Thailand, Laos), and Latin America (Mexico and Ecudor), with professional engineers available to provide onsite support. In other regions, remote support is available, with engineers dispatched for travel when necessary.

Registered customers can download product specifications, operation manuals, maintenance guides, ground control software, and other materials from the official website's resource center. All documents are available in both Chinese and English, with some supporting additional languages. Technical documentation is regularly updated to ensure customers have access to the latest versions.

You can report the fault via the official website, email, or WhatsApp, and the technical support team will respond within 2 hours. Simple issues will be resolved through remote guidance, while issues requring mail-in or walk-in repairs are scheduled within 48 hours depending on the severity of the fault.To minimize downtime, we keep commonly worn spare parts in stock for quick replacement and dispatch.

Yes. Training is provided in three formats: online training (video tutorials and remote guidance), on-site training (engineer guidance at the client site), and in-factory training (at YANGDA's headquarter in Shenzhen). The program covers UAV system principles, ground control station operation, flight mission planning, routine maintenance, and troubleshooting procedures.

YANGDA fixed-wing VTOL drones fall under national export control regulations and require the appropriate export permits. We can provide the necessary technical documents and product information to assist customers with the export license application and customs declaration. It is strongly recommended that customers consult local customs and civil aviation authorities for detailed import regulations in their country before placing an order.

Yes,YANGDA products are covered by a warranty. Fully integrated drones come with a 6-month warranty, gimbal cameras with a 12-month warranty, and intelligent batteries with a 6-month warranty or 200 charge cycles (whichever comes first). During the warranty period, free repair or replacement is provided for any issues NOT caused by human error. Technical support and troubleshooting services are also available throughout the warranty period.